Technical Questions

What kind of hardware/software do you use for your web hosting and virtual servers?

Intel Pentium4 2.0GHz with 1.5GB RAM Red Hat Linux 7.3

How often do you back up your servers?

We will be making a daily archive of this server for a backup. User backups can and should be made at any time to ensure data safety.

Are the servers monitored 24/7? Who is responsible for maintaining the server?

All of our servers are monitored 24 hours a day 7 days a week. Technicians are immediately notified via pager if any server should go down for any reason We will maintain and monitor the hardware. You are responsible for maintaining the data on your server and the software installed on it. If you run into any difficulty email support@host-host.com.

What kind of uptime do you have?

99.9%

Do you offer NT servers or hosting?

Not at this time. Redhat Linux only

I keep getting an error when trying to run a cgi script, can you help?

There are many possible reasons you could be getting an error when trying to run a cgi script. In general it is beyond the scope of our technical support department to troubleshoot 3rd party cgi scripts.

Do you support Perl or other scripting languages?

The Web-Hosting Servers come with the latest release of Perl5 pre-installed.

Where is the perl and sendmail directory?

The perl5 directory is /usr/bin/perl or /usr/local/bin/perl. The sendmail directory is /usr/lib/sendmail .

Where is my absolute cgi-bin directory and my absolute web page directory?

Your absolute cgi-bin path is in the form of /home/your-admin-name/public_html/cgi-bin/. Your absolute web page path is in the form of /home/your-admin-name/public_html/ . You can verify this information in our confirmation email when you sign-up our web hosting plan.

What is PHP/FI?

PHP (http://www.php.net/) is a popular, freely available web applications development tool. The newest version, called PHP4, includes an HTML-embedded scripting language and a server-side preprocessor that interprets the HTML- embedded code in order to create dynamically generated web pages. PHP4 includes support for various databases, including mSQL, MySQL, and PostgreSQL. Thus, PHP is commonly used for the development of database enabled web sites.

Like other preprocessed, html-embedded scripting languages, PHP has many of the more useful features of Perl but is designed for HTML development in mind. It eliminates the need for numerous small Perl CGI programs by allowing you to place simple scripts directly in your HTML files. This speeds up the overall performance of your web pages since the overhead of forking Perl several times has been eliminated. It also makes it easier to manage large web sites by placing all components of a web page in a single html file. Similar tools commercially available include Miva, Aestiva HTML/OS, and Meta-HTML PRO.

Please contact support@host-host.com for more information on accessing PHP functionality from your account. For more information, visit the PHP website at http://www.php.net/

How do I access my cPanel?

You can access the cPanel from your web site directly by going to the link http://yourdomain/cpanel.

How do I access my Database?

Your database can be accessed through the control panel under MySQL databases -> the phpMyAdmin web tool (phpMyAdmin link) or https://yourdomain:2083/3rdparty/phpMyAdmin/index.php. Before you can login into the database, you must create a database and its users through the control panel. Then PhpMyAdmin will show you your active database, and can be used to do a number of queries and modifications to your database.

My email software gives me an error when I try to send mail, saying that the server "does not relay". What can I do?

This happens because the mail server you are trying to send mail through does not accept mail without authentication. This is done to protect you, and other users on the Internet, from spam. To correct the problem, please make certain that you specify that your POP3 and SMTP server are mail.yourdomain.com (or .net, .org, etc...) and your SMTP Outgoing Mail Server requires authentication. This can typically be done while setting up the account.

If you are using MS Outlook Express or Outlook, to modify an accout to use authentication, please first find Tools on the top menu and select Accounts to open the properties window, then click Mail tab, Here, double-click on the account you want to modify, and then look under the servers tab. You will find a section for the Outgoing Mail Server. Here please check the option that "My server requires authentication". By default, Outlook will try to use your standard username and password to log in, so you shouldn't need to change the Settings here. Once this is done, please try to check your incoming mail before your sending.