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Web Hosting Questions

What is virtual Web hosting?

We specialize in virtual Web hosting, which means that you can find a home for your Web site on our high performance Web servers and establish your presence on the Internet with your own unique domain name. This is a very intelligent and cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and around-the-clock support, all at a small fraction of the cost of doing it yourself.

Do you offer dial-up internet access?

No. Local Internet access will be necessary to maintain your Web site and retrieve your e-mail. Because we provide only Web hosting, we do not have to maintain the hundreds of modems necessary to provide dial-up service. This allows us to specialize in Web hosting services, which means that we can provide you or your business with the most dynamic hosting environment available anywhere.

Can I upgrade my account?

Yes, you can upgrade your account at anytime. There is no fee to upgrade from one web hosting plan to another. You may also upgrade from a web hosting plan to a dedicated server. Contact sales@host-host.com for details.

How do I transfer files to my Web site?

Files can be transferred to the Web server via File Transport Protocol (FTP). If you have a PPP Internet account and need FTP software, there are several programs you can download for either the PC or Mac from a site like http://www.shareware.com. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. If you are using Microsoft Frontpage, you can use the software's built in file transfer utility to transfer your files to the server.

Will I have unlimited access to update my pages?

You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your Web site at your leisure.

Can I use my account for commercial purposes?

Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the Internet community.

Can I run my own cgi scripts?

Yes. Each account has its own "cgi-bin" allowing you to upload and run any cgi scripts of your choice.

How often are the stats updated?

Your website statistics are updated in real time. Unlike many hosting companies who update their stats once an hour or once a day, your website statistics are generated live each time you access them from your control panel.

Can I resell space within my own account?

Yes you can. If you plan on hosting multiple domains, we recommend that you purchase one of our Dedicated Servers.

How do I get answers to my tech support questions?

Tech support is available by email at support@host-host.com. However, if you use the online support form at http://www.host-host.com/support.html, your questions will get answered quickly.

What does unlimited bandwidth mean?

We do not charge any kind of fee for exceeding a pre-determined bandwidth limit. We will however suggest that you move your site to its own Dedicated Server if you begin to receive an inordinate amount of traffic (many hundreds of thousands of hits per day usually).

Where can I find your acceptable uses policy?

Click here to see our Acceptable Uses Policy.

Can I order additional disk space?

Additional disk space is available at any time for $1 per mb per month.

Do you offer a money back guarantee?

We offer a complete, no questions asked 30 day money back guarantee on all of our accounts.

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